Isherwoods can provide a full range of Information Technology (IT) consultation and software development services.
From the initial proposal stage, optional customisation and
subsequent installation of our IMIS® management systems
Isherwoods provide invaluable advice, back-up and support
services.
Our IT staff have extensive systems analysis, programming and computer networking experience. In addition to developing and customising the software, operational advice and help with hardware set-up, we are able to advise customers on the best training programmes for all levels of skill.
In addition to our System Implementation Services for routine installation of our computerised Maintenance and Supply Management System (IMIS®-MMS) or Integrated Logistic Support System (IMIS®-ILS) , we can provide the following Product Support Services:-
Isherwoods unique IMIS® software uses in-house programs which our
own staff manipulate to suit customers requirements. This in-depth
familiarity with the software and its capabilities means that our
help desk can offer appropriate and flexible advice, usually within
a very short time.
Our aim is that any problems are very quickly resolved. It is
usually possible to provide help and support without visiting the
installation, but we can of course visit customer sites anywhere in
the world if required.
If it is possible we will update or convert a manual or computer
based system the customer is already using to the most recent
version of our systems, operating with the most recently available
software.
With an Isherwoods maintenance agreement on our established
software, we will regularly issue software updates to keep systems
running at peak efficiency. This ensures that with minimum
disruption the customer will have access to the most recent
technology available.
Isherwoods can provide full database audit facilities to ensure the system is being used effectively. Periodically Isherwoods Staff can either visit a customers site or be sent the latest database and perform a full system audit and analysis. This analysis will provide customers with an invaluable reference of maintenance efficiency and system performance. We will tailor the audit scope and frequency to each customers requirements and operational profile.
Includes telephone, fax, Email support. If necessary data updates, problem solutions or general information may be sent via the internet, on physical media or remote access directly into the system where configured.
The Isherwoods IMIS® system can be configured to run in many configurations from a stand alone laptop computer to a multi-site enterprise using a Local Area or Wide Area Network (LAN or WAN).
Isherwoods provides unique IMIS® software to run its computerised
Maintenance Management Systems (MMS) and Integrated Logistic Support
(ILS).
Our standard IMIS® packages can be installed and used immediately as
a result of our unique turnkey approach to systems production and
deployment.
Should the standard IMIS® packages require customisation or
additional functionality to meet your specific business processes,
Isherwoods will be happy to provide a fully customised system to
meet you needs. Analysts will work with you throughout the
development to ensure a seamless transition to the IMIS® system.
The IMIS® package is entirely developed by Isherwoods which allows
for total freedom in the devlopment of the product to meet our
customers needs. Should these needs change in the future, we can
customise or extend the system to reflect these changes.
Isherwoods also provides bespoke development services to customers
for projects which are outside the extensive scope of our IMIS®
products. Where an existing product is not available or cannot be
found, Isherwoods can design and develop custom software based on
your exact requirements.
Isherwoods have extensive experience in providing in-depth
training programmes for successful operation of our Computerised
Maintenance Management Systems.
We can also provide separate course programmes tailored to meet the
requirements of maintenance engineering, operational base or
management offices staff.
Isherwoods can arrange ongoing training programmes either in the UK
or the customer's own country. These can be included as part of a
'Transfer of Technology' programme. We can provide real-time
multilingual training courses if required.
When we design a training programme, it may include the award of
appropriate internationally recognised and approved courses e.g.
Microsoft or Cisco, with provision of validated certificates upon
successful completion of the courses.
We can provide follow up or supplementary training as required. We
can customise and tailor this to include the customers own business
policies and procedures.
Our outline work programme would be:-